FAQs
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We source our diamonds directly from the diamond manufacturers that produce the diamonds globally which means we can offer the diamonds at almost wholesale price to the retail market. As a predominately online company our overheads are much lower which means we can offer our diamonds at a more competitive price.
Then you have to talk to our consultant and we will work something out for you. Describe to us about her personalities (Hobby, Job, Likings etc). All you need to do is to let us know what is your budget and we will propose to best possible piece.
We provide complimentary ring-sizers to help you determine your ring size. You may request a ring-sizer here. For alternative ways to find your ring size, you may find your ring size here.
Proper ring size will fit comfortably snug, but will resist just a bit when slid over the knuckle. It should take 2-3 seconds to slide it over the knuckle and this is normal, especially with men who typically have larger knuckles. If you size your ring to your knuckle, it will be too big on your finger.
Excluding eternity rings and tension rings, we offer a 60-days free resizing service to all online purchased rings and in-store purchased engagement rings.
Item | Store Purchase | Online Purchase |
---|---|---|
Engagement Rings | One-time complimentary resizing service for all engagement rings, valid for 60 days from date of item received. | One-time complimentary resizing service for all rings* valid for 60 days from date of item received. |
Wedding Bands | Additional charges will apply for resizing requests after collection. | |
Other Rings | Additional charges will apply if customer requests for resizing after collection |
* Eternity rings and tension rings cannot be resized and have to be re-manufactured, charges may apply. Thus, we recommend finding your best fit before making the purchase.
* Please take note that our resize allowance has a limitation of three sizes up or three sizes down. If the resize is out of the range, additional charges will be applied.
At IDO JEWELLERY we only offer certified diamonds either by GIA or IGI. To ensure the diamond authenticity we at IDO JEWELLERY will provide our customer with the picture or video of the laser inscription on the diamond before the delivery of your product.
Verify the authentication of the certificate, key in report number in report check at GIA or IGI website.
Yes, we do have samples to show workmanship and quality. If we do not have samples of the design you have chosen, we will provide the rendered image for your reference.
Definitely! At IDO JEWELLERY, we take pride in providing pristine service and the best quality of engagement rings and wedding bands. Customizing your own ring design is a great way to express your personality and style. Need advice on suitability and design inspiration? Feel free to give us a call or send us an email with pictures of what you have in mind.
View our custom-made guide.
Design Your Own: Build your own unique from scratch.
Semi Customised: Tweak/modify an existing design to match your style & personality.
Minor Customised: Make minor adjustments to ready design.
Customisation choices vary depending on whether you start from scratch, modify and existing design, or start with an in-stock piece. Familiarize yourself with the design elements which appeals most to you, then save favorite.
Questions? Call us +6016.4976292 , live chat, or email us at ling@idojewellery.com for help or price estimates from our consultant team.
Good things are worth the wait! Your customized ring will take approximately 4-6 weeks of production depending on the level of customization required.
Duration stated exclude time for delivery (applied to overseas client)
1. Consultation
Arrange for an appointment virtually or at our showroom or at a café. Feel free to bring along any materials that will help us better understand your ideal design. Need some help in your ideation process? Fret not, as we have a collection of sample products at our showroom that might just give you some inspiration.
2. Design
Upon confirmation of the design, a deposit will be required and our design will begin sketching the design in accordance with your preference. Once completed, a sketch of your customized item will be shared for final approval.
3. Casting and Setting
Once the design is approved, 50% deposit will be collected. Production of your customized jewellery will commence and all you have to do is sit back and relax!
Here is the entire process
All our diamonds above 0.30 carats come with GIA or IGI Certification. Any diamonds below 0.30 carat has no certification. Our Sales Invoice serves as both the certification and warranty.
We offer the majority of our jewellery in 9k, 18k and 22k Gold (white, rose and yellow) and Platinum (PT 950). Because of the density of platinum there are some more intricate pieces that cannot be produced in Platinum.
The difference between IDO JEWELLERY white gold compared to other jeweller. Our white gold is Nickel Free as nickel causes allergy, cheaper, lighter in weight and yellowish when added with yellow gold.
IDO JEWELLERY uses Palladium with yellow gold to produce white gold. Palladium is the same category as Platinum with lower melting point. Palladium does not cause allergy, more expensive, heavier in weight and greyish when added with yellow gold.
Your white gold ring is made of yellow gold that is alloyed with nickel or palladium to “bleach” the yellow gold to a white colour. Currently, the most common alloy of choice for the jewellery industry is nickel. Nickel is used as a whitener and the final polished white gold alloy remains slightly “gray-yellow” in appearance. White gold is generally electroplated with bright rhodium to conceal the “gray-yellow” appearance. The result is bright and fabulous! Normally the yellow “tint” of the white gold would not be noticed if the rhodium layer has not worn off and the surface remains highly polished. Most owners of white gold are somewhat surprised that their bright white gold now looks dull and yellow. As time progresses, exposure to chloride normally present in many household chemicals and skin perspiration will discolour the exposed white gold alloy to a darker gray-yellow colour.
The difference between IDO JEWELLERY white gold compared to other jeweller. Our white gold is Nickel Free as nickel causes allergy, cheaper, lighter in weight and yellowish when added with yellow gold.
IDO JEWELLERY uses Palladium with yellow gold to produce white gold. Palladium is the same category as Platinum with lower melting point. Palladium does not cause allergy, more expensive, heavier in weight and greyish when added with yellow gold.
IDO JEWELLERY has already filtered away all the bad cutting, below average color & clarity. All diamonds in IDO JEWELLERY diamond inventory are above average.
If you are looking for top cutting only, slide the selection to ROYAL C (for earth-created diamond) & IDEAL (for lab-created diamond).
For IDO JEWELLERY, cutting is the trickiest criteria among 4C’s. IDO JEWELLERY believes cutting is the most important “C”.
Not sure with your own selection? Send us your preferred diamond specification/ price range.
No worry, talk to our in house GIA Graduate Gemologist. We will guide you to select the best diamond you deserve.
IDO JEWELLERY will go through every single diamond purchase online. If IDO JEWELLERY finds another better diamond, we will notify you and our in house GIA Graduate Gemologist will select an alternative for you that meets your requirements.
Yes, definitely. IDO JEWELLERY always provide ASET SCOPE & HCA scores upon request. Please get in touch with our in house GIA Graduate Gemologist for more informations.
All IDO JEWELLERY™ products come with a lifetime warranty against manufacturing defects on jewellery only. Please refer to our product warranty details.
Once you have confirmed on the item you wish to purchase, at the checkout page you have the option to pay 100% either by Bank Transfer, Credit Card, Touch N Go or Cash (please make an appointment with us if you wish to make the payment by cash).
Yes, we do.
We ship internationally via Fedex. However, the buyer will have to bear the shipping cost & country import tax.
All items are fully insured by us until they reach the requested delivery address and a signature is given on delivery.
Once your item has been dispatched we will email you a tracking number and an online link so you can trace the delivery status or your order. Or you can view this information from your personal account.
No. IDO JEWELLERY does not do trade in any used or diamond with certificate stated dated 2 years and above. As IDO JEWELLERY does not resell used diamond or jewellery.