At iDo Jewellery we take pride in the quality of our products and offer customers the opportunity to cancel any order made before payment. We offer you this policy to allow enough time to consider your purchase as well as to give you the peace of mind that your choice of product meets your requirements and expectations. We suggest that you carefully select your diamonds so that the need of return/exchange does not arise. After payment or partial payment is made we would assume that you had carefully considered and agree on your diamond and gemstones specification and no cancelation or refund is allowed.
Should you decide to return your item due to the certificate number inscribed on the girdle of the diamond is not accurate (to reduce the need to return we will send you a digital video or picture of the certificate number inscribed on the girdle of the diamond before we send the goods and if the digital video or picture is agreed upon no return is allowed to prevent fraudulent refund) it need to be done in its original condition (without any damage) with all accompanying documents, materials and proof that the inscribed number is not accurate, and no later than 7 days after the purchase date, we will issue you a refund or exchange.
While we do offer all clients free shipping when delivering your order, we deduct a shipping charge for returns. This charge is the exact amount the courier company charges for the shipment and it will be deducted from your refund.
It is important to note that in the case of a purchase of a multi-diamond or coloured gemstones parcel (for example, 2 or more diamonds or coloured gemstones in one purchase or from the same client), we cannot accept the claim that the majority, or all of the diamonds are unacceptable and need to be returned. For this reason, for those customers which purchase more than one diamond we can not always honour our 7 day returns policy for more than one of the diamonds in the parcel. We will always notify you prior to sending out the diamond(s) if we can not honour our 14 day returns policy for the purchase you have made.
( Returns are only applicable to diamonds if the laser inscription does not match the certificate ).
For other types of jewellery, we will perform a checking session when handling to the client. iDo Jewellery shall not in any circumstances or for any reason whatsoever be liable (to the extent permissible by the applicable laws) for any losses, damages.