Frequently Ask Questions



A friendly, knowledgeable iDo Jewellery representative who will meet with you at a convenient location- local coffee shop, workplace, etc.- to learn about your ideas and inspirations for your piece of custom jewelry.


Our designer will use the ideas discussed in your initial meeting to create either a CAD drawing or many available designs of the jewelry piece.


You will be shown the CAD design. If there any adjustments you wish to make, you can do so during this step. Upon your approval of the design we will start creating the actual piece.


A skilled iDo Jewellery artisan will cast the jewelry piece, carefully hand-set each gemstone, and then conclude the creation process by polishing and finishing the piece to perfection.


Your iDo Jewellery representative will deliver the finished piece of jewelry for you to enjoy for years to come!

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We take pride with our products and warrant that all items will be free from manufacturing defects for the life of the products. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item.

If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.

Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in diamonds & colored gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect.

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We recommend having your diamond ring cleaned and inspected once a year or if it undergoes any potential trauma. Inspections may help prevent the loss of a stone and extend the life of your jewellery. This cleaning and inspection service is free of charge to iDo Jewellery’s customers on their iDo Jewellery’s diamond rings. The customer only pays for shipping or transportation. Repairs to your ring mounting can also be done at this time at cost.

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The foregoing Manufacturer Warranty and Complimentary Services are available only to the person who purchased the covered product from iDo Jewellery.

Maintenance, repair, sizing or other service performed by someone other than iDo Jewellery will void your Manufacturer Warranty.

Fine jewellery is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.

Some examples of common jewellery issues that would not be considered manufacturing defects include:

1. Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing, perfume application.

2. Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.

3. Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.

4. Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.

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iDo Jewellery, along with the global diamond industry, has a zero-tolerance policy toward conflict diamonds. Through measures such as the Kimberley Process, which tracks diamonds from mine to market, the industry in partnership with the United Nations, governments, and non-governmental organizations, polices diamond exports to prevent the trade of illegal diamonds. At iDo Jewellery, we only purchase diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process. All iDo Jewellery diamonds are warranted to be conflict free. If one of our suppliers was ever found to be in violation of that process, we would immediately sever that relationship. We will continue to support and promote any process that works to uphold legitimacy in the diamond trade. Diamonds are mined throughout the world, including major mines in Australia, Africa, Russia and Canada. Diamonds are a major source of good in many African nations, employing and providing healthcare to thousands. For more information on this issue, please visit

About the Kimberley Process

The Kimberley Process Certification Scheme (KPCS) was established to certify the origin of rough diamonds from sources known to be conflict-free. A 2000 meeting of southern African diamond producing countries established guidelines for the KPCS, which were later adopted by the United Nations.

Blood Diamonds – Financing Death and Environmental Destruction

Conflict-free diamonds are those gems which were not obtained in association with human rights abuses, child labor, violence, or environmental degradation. Although the United Nation’s Kimberley Process only covers diamonds under the control of legitimate and recognized governments, conflict-free goes one step further by rejecting diamonds from governments that trade in diamonds to bankroll their conflicts. Throughout the 1990s, most of the world’s diamonds came from Africa, particularly regions undergoing civil unrest. Rebel armies in parts of Africa were exploiting alluvial diamond fields to fund their wars against established governments, putting people and the environment in the middle of their conflicts. Alluvial diamonds are found just inches to a few feet below the surface, making them easier to mine, but having an adverse impact on the environment. The people working these fields were often very young and subject to exploitation, with some losing their lives or becoming permanently maimed as wars raged around them. Hence, the term blood diamonds came into being to describe these types of gems.